Privacy Policy

Introduction

Prof. Dr. Rana Mozammil Shamsher Khan ("we," "our," or "us") is committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our psychiatric clinic in Sialkot, use our website (drmozammilshamsher.com), or interact with us via WhatsApp or other communication channels.

Please read this policy carefully. By using our psychiatric services or website, you agree to the practices described in this Privacy Policy.

Information We Collect

1. Personal Information

When you book a psychiatric appointment, contact us, or visit our clinic, we may collect:

• Full name and parent/spouse name
• Phone number and WhatsApp contact
• Age, gender, and address
• Email address (if provided)

2. Medical Information

During psychiatric consultations (in-person or online video), we collect health data necessary for your treatment:

• Medical history and current symptoms
• Psychiatric and psychological evaluation details
• Diagnosis and treatment plans
• Prescribed medications and dosage information
• Therapy session notes

3. Payment Information

For online psychiatric consultations, we collect:

• Easypaisa transaction receipts and screenshots
• Payment confirmation details

We do not collect or store your bank account details, credit/debit card numbers, or Easypaisa PIN. All payments are processed directly through Easypaisa's own platform.

4. Website Usage Data

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on the site
• Referring website addresses
• Device information (mobile, desktop, etc.)

How We Use Your Information

We use the information we collect for the following purposes:

• Medical Care: To provide accurate psychiatric diagnosis, treatment, and ongoing mental health care
• Appointments: To schedule, confirm, and manage your clinic or online psychiatric consultations
• Communication: To send appointment reminders, follow-up instructions, and respond to your inquiries
• Payment Processing: To verify Easypaisa payments for online consultations
• Website Improvement: To analyze usage patterns and improve our website experience
• Legal Compliance: To comply with Pakistani medical and data protection laws

How We Share Your Information

We do not sell, trade, or rent your personal or medical information to any third party. We may share your information only in the following circumstances:

• With Your Consent: When you provide explicit written permission to share records with another healthcare provider or family member
• Medical Referrals: When referring you to a specialist or hospital for further treatment (only relevant medical information is shared)
• Legal Requirements: When required by court order, law enforcement, or government regulation under Pakistani law
• Emergency Situations: When disclosure is necessary to prevent imminent danger to you or others

WhatsApp & Online Consultations

Data Security

We implement appropriate technical and organizational measures to protect your personal and medical information:

• Patient records are stored securely and accessible only to authorized clinic staff
• Digital records are protected with access controls
• Physical records are kept in secure, locked storage
• WhatsApp communications benefit from end-to-end encryption
• Website data is transmitted over secure HTTPS connections

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of data transmitted through the internet or WhatsApp.

Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our website.

You can control cookie settings through your browser. Disabling cookies may affect certain features of the website but will not prevent you from accessing essential information about our psychiatric services.

Your Rights

You have the following rights regarding your personal and medical information:

• Access: You can request a copy of your medical records and personal data we hold
• Correction: You can request corrections to inaccurate or incomplete information
• Withdrawal of Consent: You can withdraw consent for any data processing that relies on your consent
• Deletion: You can request deletion of your personal data, subject to legal requirements for retaining medical records under Pakistani law
• Complaint: You can file a complaint with the relevant data protection authority in Pakistan

To exercise any of these rights, please contact us using the details provided below.

Data Retention

We retain your medical records for the period required by Pakistani medical regulations and professional standards. Personal information collected through the website is retained only as long as necessary for the purposes outlined in this policy, or as required by law.

Children's Privacy

For patients under the age of 18, parental or guardian consent is required for psychiatric treatment. We collect only the information necessary for medical care. Parents or guardians may review, modify, or request deletion of their child's information by contacting us directly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Continued use of our psychiatric services after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled during psychiatric consultations, please contact us: