Frequently Asked
Questions

No, you do not need a prior appointment. We follow a token system. Simply visit the clinic during working hours, take a token at the reception, and wait for your turn. Patients are seen on a first-come, first-served basis.

No, tokens cannot be reserved or taken over the phone. You must visit the clinic in person to take a token. This ensures fairness and proper queue management for all patients seeking psychiatric treatment.

The psychiatric clinic is open Monday to Saturday, 12:00 PM to 5:00 PM. The clinic is closed on Sundays. We recommend arriving early to secure your token, especially on busy days.

The clinic is located on the street next to Sialkot Medical Complex, Muhammadpura, Commissioner Road, Sialkot, Punjab, Pakistan. You can find the exact location on Google Maps via our Contact page or use the direct map link below.

Please bring the following items to your psychiatric consultation:

• Any previous medical records or reports
• A list of current medications you are taking
• Any previous prescription slips from Prof. Dr. Khan

Consultation fees are applicable for both in-clinic visits and online video consultations. The fees cover the complete psychiatric consultation, diagnosis, and treatment plan. Please contact our clinic or message us on WhatsApp for current consultation charges.

Online consultation fees are paid via Easypaisa. Follow these steps:

• Send the consultation fee via Easypaisa to 0333-8607078
• Take a screenshot of the payment receipt
• Send the screenshot on WhatsApp to the same number
• Once verified, you will receive your video consultation slot

Currently, we only accept Easypaisa for online consultation payments. Bank transfers and JazzCash are not supported at this time. For clinic visits, the fee is paid in cash at the reception.

Online psychiatric consultations are conducted via WhatsApp video call. After sending the fee via Easypaisa and sharing the receipt screenshot on WhatsApp, you will be assigned a consultation slot. During the video call, Prof. Dr. Khan will assess your condition, discuss your symptoms, and provide a diagnosis and treatment plan — just like an in-person visit.

For most psychiatric and mental health consultations, online video calls are highly effective. Prof. Dr. Khan can evaluate your condition, adjust medications, and provide therapy guidance. However, for certain conditions requiring physical examination, an in-person clinic visit may be recommended.

Yes, after your online consultation, Prof. Dr. Khan will send a digital prescription via WhatsApp. You can show this prescription at any pharmacy to purchase your prescribed medications.

Yes, if you need to reschedule your video consultation, please message us on WhatsApp at least 2 hours before your scheduled slot. We will arrange a new time for your consultation based on availability.

Prof. Dr. Khan treats a wide range of psychiatric conditions including:

• Depression, anxiety, and tension
• OCD and obsessive-compulsive disorders
• Phobias and panic disorders
• Epilepsy and seizure disorders
• Psychosis, schizophrenia, and paranoia
• Bipolar disorder and mood disorders
• Psychosomatic and unexplained physical symptoms
• Child behavioral problems and bedwetting
• Substance abuse and addiction
• Sexual health concerns

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Absolutely. Patient confidentiality is our highest priority. All consultations, medical records, and personal information are kept strictly private. Nothing is shared with any third party without your explicit written consent, except where required by law.

A first psychiatric consultation typically lasts 20–30 minutes, as Prof. Dr. Khan takes time to understand your complete medical history and current concerns. Follow-up visits are usually shorter, around 10–15 minutes, depending on your needs.

Yes, Prof. Dr. Khan provides specialized care for children and adolescents facing behavioral, emotional, and developmental challenges — including bedwetting, school refusal, ADHD, learning difficulties, and substance experimentation. Parental or guardian accompaniment is required for patients under 18.

Yes, family members are welcome to accompany the patient, especially for initial consultations. Family involvement can be very helpful for understanding the patient's condition and supporting their recovery. For online consultations, family members can join the video call as well.

Prof. Dr. Rana Mozammil Shamsher Khan holds the following qualifications:

• MBBS — Bachelor of Medicine, Bachelor of Surgery
• FCPS — Fellowship of College of Physicians & Surgeons (Psychiatry)
• CMT — Certificate in Medical Teaching (Liverpool, England)

Prof. Dr. Khan is affiliated with the following professional organizations:

• CPSP — College of Physicians & Surgeons Pakistan
• PMA — Pakistan Medical Association
• UHS — University of Health Sciences
• PASP — Pakistan Association of Social Psychiatry (Founding Member)
• PPS — Pakistan Psychiatric Society

Prof. Dr. Khan has over 30+ years of clinical experience in psychiatry and medicine. In that time, he has checked over 1 million patients and published 20 research papers in recognized medical journals. He is one of the most experienced psychiatrists in the Sialkot region.

Prof. Dr. Khan has served at major teaching hospitals and medical institutions in Sialkot:

• Islam Teaching Hospital — Head of the Department (Psychiatry)
• Al-Sheikh Jinnah Memorial Teaching Hospital / Islam Medical & Dental College — Head of the Department (Psychiatry)
• Govt. Khawaja Safdar Medical College / Allama Iqbal Memorial Teaching Hospital — Faculty Member & Head of the Department

Learn more about Prof. Dr. Khan →